Customer Service Representative

Best Friends Total Pet Care
Rocky Hill
Jun 29, 2017
Jul 27, 2017
Employer Type
Direct Employer
Employment Type
Full Time
Job Description

Best Friends Total Pet Care, Inc. in Rocky Hill, CT is looking to hire additional staff to join their team as a Customer Service Representative. This is a great opportunity for those with excellent customer service and communication skills.

Best Friends Total Pet Care, Inc. is the leader in pet boarding, grooming, daycare, and retail. We currently operate 52 locations in 19 states nationwide. We are a great company start your long-term career in the pet industry with!

Customer Service Representatives (CSR) are the first and last impression our customer gets of our business, the face of every center. The right candidate makes a good impression on the phone and in person to every pet and pet parent, and builds long-lasting relationships with new and old clientele. To this end, the CSR must present themselves and the center in a clean and professional manner at all times. Ensure that every customer leaves with a smile!


?? Main lobby operations - check-ins, check-outs, guest visits and tours, answering general questions

?? Answering and handling calls in a professional manner

?? Maintaining cleanliness

?? Scheduling

?? File maintenance

?? Data entry


?? Able to work evenings, weekends, and holidays

?? 1 year customer service experience preferred

?? Computer skills

?? Timekeeping

?? Excellent organizational skills

?? Able to utilize multi-line phone

?? Strong communication skills

?? Able to lift 40 lbs.,

?? Able to stand for up to 8 hours a day

?? Able to handle dogs on leashes

?? Display professional manner at all times

To learn more, please visit on the web:

Company Description Best Friends Total Pet Care and Veterinary Group is a growing constellation of veterinary hospitals and boarding facilities. We have built several veterinary hospitals inside our existing or newly constructed Total Pet Care Centers. Best Friends Total Pet Care Centers and Hospital have been providing pet owners with customized and luxury boarding, grooming, day camp and training for decades.

Best Friends is a family owned business, providing our clients and team members a unique niche in the pet care industry. Nothing is more important to Best Friends than the health, happiness and well-being of your Best Friend. We have a Total Care philosophy which embraces the suite of services we offer pet parents, as well as how we approach providing those services and how we treat our valued team members.

It takes a large group of passionate team members to deliver our wide range of services to our clients and their pets. We reward our 1600+ valued team members with incentive programs, career enrichment and thoughtful compensation and benefits, understanding that happy people give great care and service.