General Manager III

Pitney Bowes
Jul 16, 2017
Jul 18, 2017
Employer Type
Direct Employer
Employment Type
Full Time
About the Opportunity

As the General Manager,
Hartford, CT Presort Facility at Pitney Bowes, you thrive on helping our
clients earn the best possible discounts on First Class and Standard postage
and you deliver with precision. You see opportunities where others see

Build. Deploy. Bridge.

In this role, you'll
join our Presort team in Hartford, CT and report to the Regional Vice
President. You will be responsible for:
  • Oversees Operations Manager's
    organization and scheduling of production operations to assure quality of
    service and customer satisfaction of all mail processing services, as well
    as postal regulation compliance in all processes.
  • Schedules and conducts
    quarterly customer meetings with top ten clients.
  • Assists Sales Executive in
    sales calls and quarterly reviews. In conjunction with Operations and Sales
    Team, evaluates customers' mail to determine pricing
    structure and feasibility of processing. Reviews all new business
    proposals with VP-Sales and Marketing and/or President/COO.
  • Responsible for the
    professional development of all staff members, provides direction,
    addresses problems and complaints as needed, insures company policies,
    practices and guidelines and applicable laws are followed at all times.
    Reviews and approves pay increases, promotions, disciplinary actions,
    hiring, and terminations in conjunction with VP-Human Resources, provides
    support and assistance in resolving employee relations issues.
  • Assures quality and customer
    satisfaction is emphasized in all processes and services provided. Holds
    ultimate responsibility for correctness and integrity of all USPS
    paperwork. Required to perform unannounced audits and verification of
    information presented to USPS and customers. Responsible for attaining and
    maintaining Mail Certification's.
  • Reviews and assures accounts
    receivable are collected in a timely manner, according with Presort
    policies and procedures. Assures proper billing information is submitted
    to corporate office with accuracy and timeliness.
  • Prepares budget information by
    analyzing expenses, new business, loss business, equipment needs,
    personnel changes, etc. Arrives at budget meetings fully prepared with
    documentation, spreadsheets and validation of assumptions used.
  • Responsible for the overall upkeep
    and maintenance of the facility. Assuring a safe work environment and
    proper security for the mail. Oversees security systems, as
  • Develops and maintains strong
    working relationship with the USPS and top ten customers.
  • Actively supports all safety
    initiatives. Assures active Safety Committee is in place and that all
    safety issues are addressed quickly and thoroughly. Reviews Workers Comp
    reports to determine operating center challenges and opportunities in WC
    loss control effort
  • 5 years or more of successful
    managerial level experience in sales/marketing/customer service in a
    service environment. Verifiable evidence of sales abilities and the
    capability to build strong, service oriented customer relationships.
  • Ability to read, analyze and
    interpret general business periodicals and USPS postal regulations.
  • Ability to prepare reports and
    effectively present information and respond to questions from groups of
    managers, customers and employees.
  • Understanding of financial reporting
    concepts and the effect of daily operations on the operating statement and
  • Ability and desire to develop
    staff members, monitor progress and provide input for professional
  • Ability to calculate and
    prepare various reports regarding volumes, rejects and other pertinent
  • Excellent communication and
    interpersonal skills, demonstrating fairness in decisions, ability to
    maintain professional demeanor in stressful situations and show respect to
    all. Strong verbal and written communication skills. Ability to negotiate
    and mediate situations to a constructive conclusion.
  • Proficiency in spreadsheet and
    database applications in Microsoft Office environment. Knowledgeable of PC
    applications and statistical reporting.
  • Requires the ability to travel
    to various cities for industry forums, corporate meetings and training,
    approximately 10-15
    of the time.
The Team

Our Presort Services
team is a national outsource provider of mail presort services for first-class
and standard-class mail in the U.S. and a workshare partner of the United
States Postal Service (USPS). Our Presort Services network provides mailers
with end-to-end solutions from pick up at their location to delivery into the
postal system. Through our network of 33 U.S. locations, and with our fully
customized proprietary technology, we process approximately 15 billion pieces
of mail annually and are able to expedite delivery and optimize postage savings
for our clients.
Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.