Nurse Manager PICU (Pediatric Intensive Care Unit)

Connecticut Children's Medical Center
Jul 17, 2017
Jul 19, 2017
Employer Type
Direct Employer
Employment Type
Full Time

Connecticut Children's Medical Center is nationally recognized as the only free standing hospital in New England dedicated exclusively to the care of children and adolescents in a patient-and family-centered environment with a focus on research, education and advocacy in Connecticut. In addition to 187 inpatient beds, our services include a state-of-the-art ambulatory surgery center, five specialty care centers and ten practices across Connecticut. Our Level 1 Pediatric Trauma Center is the busiest between Boston and New York. Connecticut Children's has 2,600 employees with a medical staff of more than 1,000 practicing in general pediatrics and more than 30 medical and surgical subspecialties.

Nurse Manager PICU (Pediatric Intensive Care Unit)

Connecticut Children's Medical Center, Hartford, CT



The Nurse Manager is accountable for the overall quality of service and all daily operations to include supervision of the department, patient and family experience, quality and safety initiatives and employee engagement. The Manager ensures adequate staffing levels, appropriate training and use of resources.

Role Responsibilities

DEPARTMENT LEADERSHIP:Supervises and coordinates the day to day activities and operations of the department. Has 24/7 accountability. Ensures adequate staffing levels on a day to day and long term basis to include experience and skill mix. Establishes and maintains a flexible staffing plan to ensure quality care, patient safety and efficient use of resources. Facilitates teamwork and cooperation among staff, supports employee relations issues, independently and in collaboration with the Director and/ or Human Resources. Recruits, interviews and hires all levels of new staff (to include, but not limited to Nurses, PCA's and Health unit coordinators (HUC)) and is responsible for the orientation of new staff to the department working collaboratively with the education team of the organization, Unit Based Educator, Department Clinical Specialist and Learning and Performance. Participates in all phases of the performance management process (planning, ongoing feedback/ coaching, appraisal), has accountability for all staff related issues. Develops, implements and monitors the CCMC care delivery model within the unit consistent with other patient care units, is an ambassador for the unit. Develops department staffing plans to ensure patient safety and fiscal resource utilization. Demonstrates role model behaviors when flexing staff and develops assistant nurse manager and department resource nurses to flex staff as appropriate. Role Models professionalism and acts with integrity at all times. Effectively communicates and cascades information to all members of the team in a bi directional manner. Develops department goals and collaborates with the team related to progress. Supports and mentors department and organizational activities surrounding shared decision making and Shared Governance activities. Responsible for developing a budget, monitors expenses and accounts for monthly variances. Ensures compliance with regulations of regulatory and accrediting agencies, to include but not limited to Joint Commission, Department of Health and OSHA; Demonstrates support of the mission, vision, values and goals of the organization through behaviors that are consistent with CCMC's behaviors.

Completes a department based competency orientation that includes clinical aspects and able to provide direct clinical care as needed. Provides safe, appropriate patient care to a defined patient population according to CCMC and department policies and standards. Coordinates with Unit Based Educator and Learning and Performance to ensure staff receive education and validation on treatment modalities and patient populations. Facilitates teamwork among department staff and between departments to help ensure a seamless service and optimal care to patients and families.

MULTIDISCIPLINARY COLLABORATION:Demonstrates effective communication and collaboration skills with all members of the healthcare team. Develops or assists others in developing comprehensive plans of care that recognize the multidisciplinary contributions to patient care.

DOCUMENTATION:Completes all required documentation in a timely manner, according to CCMC policies and procedures; Conducts chart reviews and follow ups to ensure ongoing readiness for regulatory purposes; Ensures that information is communicated to all members of the healthcare team; Serves as a role model and provides feedback to clinical staff regarding compliance with department documentation standards.
Rounds on patients and families and identifies and resolves identified issues; Accountable for patient concerns and compliant resolution; Monitors, trends, and evaluates patient satisfaction survey results related to the PICU experience; Provides education to staff on the patient and family experience and organizational and department goals.
QUALITY AND SAFETY:Demonstrates a commitment to continuous quality improvement; Leads change processes by independently coordinating department based quality improvement activities, as well as organizational initiatives; Collaborates and facilitates the review and development of policies and procedures; Implements improvements and coordinates systematic, standard approach for staff education; Ensures and is accountable for a systematic and ongoing monitoring and evaluation of improvement processes. Identifies clinical issues and leads quality improvement and/ or research activities directed toward improving patient care. Participates in departmental scorecard business reviews and develops and leads action plans as needed. Supports 24/7 leadership accountability for the PICU and provides staff leadership availability on off shifts, weekends and holidays. Supports direct patient care as evidenced by nurse manager clinical competency.

POPULATION SPECIFIC - Demonstrates knowledge of the differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.

Supervisory Responsibilities

Responsible for supervision of Registered Nurses, Patient Care Associates (PCA's) and Health Care Associates (HUC's) in the PICU. Has 24/7 responsibility and accountability. Mentors, develops and supervises leadership team in the PICU, to include Unit Based Educators, Department Clinical Education Specialists, Assistant Nurse Managers, Resource nurses and liaisons. Collaborates with physician leaders.

Education/Experience Required

  • Bachelor's Degree in nursing required. Master's degree required
  • Minimum two years of acute care nursing experience, preferably in Pediatric Intensive Care Unit

  • Minimum of 3 years' progressive leadership experience required

  • Assistant Nurse Manager/ Manager level experience preferred

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Connecticut Children's Medical Center is nationally recognized as the only free standing hospital in New England dedicated exclusively to th...