Clinical Account Specialist - Connecticut / Upstate, NY - Biosense Web

Johnson & Johnson
Jul 17, 2017
Jul 19, 2017
Employer Type
Direct Employer
Employment Type
Full Time

& Johnsons Cardiovascular & Specialty Solutions (CSS) Group
within Medical Devices is recruiting for a Clinical Account Specialist, for
Biosense Webster located in the Connecticut / Upstate New York area. The CSS Group consists of six diverse
businesses including Acclarent, Advanced Sterilization Products (ASP), Biosense
Webster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves a
diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Cardiovascular
and Electrophysiology (EP),
Neurovascular and Neurosurgery, Surgical and Non-Surgical
Aesthetics, and Reprocessing.

Biosense Webster is the global leader in the science of diagnosing
and treating heart rhythm disorders
and one of the fastest-growing businesses within Johnson
& Johnson. Learn more at Biosense Webster at ">
  • The Clinical Account Specialist (CAS) will provide expert clinical
    product and technical assistance and training to physicians and EP Lab Staff on
    the effective use of BWIs systems and catheter equipment (e.g., The CARTO??
    System and associated software modules and RF generator) during case procedures
    within an assigned geography, and in a manner that leads to meeting and
    exceeding business goals.
  • Educate customers on all BWI products to optimize effective usage
    by providing technical and clinical information and in-service trainings.
  • Collaborates with peers to share best practices to increase value
    for customers.
  • Use consultative selling techniques to identify potential sales
    opportunities within the account.
  • Creates awareness of BWI solutions and facilitates Territory Sales
    Manager (TM) contact with the key decision makers to drive incremental
  • Maximize customer case support capability through proper planning
    and scheduling techniques.
  • Drive collaboration and maintain consistent, open lines of
    communication across the assigned responsibilities with the local team/Pod
    (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE,
    RBD) and other internal and external partners.
  • Develop and share best practices with US Field Sales and Service
    colleagues and internal partners.
  • Develop and grow mutually beneficial customer relationships within
    and beyond the EP lab, including, but not limited to physicians, nurses and
    technicians, clinical and hospital administrators and staff.
  • Stay current on company products instructions for use (IFU), best
    practices and technical troubleshooting, as well as relevant scientific clinical
    literature and new product information.
  • Prioritize and appropriately respond to requests in a high-stress
  • Maintain composure and problem solving focus during stressful
  • Engage in diagnostic dialogue with multiple internal and external
    business partners and stakeholders, and formulate solutions based on dialogue
    and input gained during session.
  • Provide mentoring for new BWI commercial team members as
  • Respond daily to requests by email and voicemail from customers,
    practitioners and partners.
  • Additional duties include performing administrative work,
    including managing account documentation, compliance training requirements,
    expense reporting, and Company system input.
  • Maintaining Safe Fleet standards according to Company
  • Responsible for communicating business related issues or
    opportunities to next management level.
  • Responsible for ensuring subordinates follow all Company
    guidelines related to Health, Safety and Environmental practices and that all
    resources needed to do so are available and in good condition.
  • Responsible for ensuring personal and Company compliance with all
    Federal, State, local and Company regulations, policies, and procedures.
  • Performs other duties assigned as needed.

  • A minimum of a
    Bachelors degree, or 4 years of relevant professional work/military experience
  • A minimum of 2 years of
    clinical or technical work experience in a patient care or hospital environment,
    or completion of the Companys ACAS program
  • A valid Drivers License
  • Will be required to
    maintain advanced clinical knowledge of cardiac ablation and cardio imaging,
    technical knowledge of EP technology, advancements, and the business
  • Maintain clinical
    knowledge of healthcare industry, disease states, and therapeutic and
    institutional trends.
  • The ability to travel
    related to this role is required. Must be willing and able to travel up
    to 40% overnight locally, regionally, and nationally, sometimes on short notice.
  • Position requires sitting for extended periods of time, working in
    a hospital laboratory setting, attending live patient cases, and wearing
    protective gear (i.e. lead aprons), and willing to work variable hours to meet
    patient needs
  • May be required to lift
    up to 60 lbs.
Strongly Preferred:
  • Electrophysiology/Cath
    Lab or EP/Cardiovascular Device Industry experience.
  • Maintaining at least one
    of the following industry certifications CEPS (IBHRE), RCES/RCIS
  • Experience working with
    highly complex technical systems and/or working in a critical patient care
  • Effective and timely
    communicator with co-workers and all levels of patient care team.
  • Self-starter who
    performs well with autonomy and can be flexible in a dynamic work environment.
  • Problem solver who can
    think critically in high pressure environments.
  • Receptive to
    constructive feedback and collaborates and works well in team environment.
  • Able to take large
    amounts of data and translate information into actionable insights
  • Hunger for learning and
    building new skills
Be VITAL in your career. Be seen for the TALENT
you bring to your work. Explore opportunities within the Johnson & Johnson
Family of Companies.

Primary Location
United States-Connecticut-Danbury
Other Locations
North America-United States-Connecticut-New Haven, North America-United States-Connecticut-Stamford, North America-United States-Connecticut-Bridgeport, North America-United States-Connecticut-Hartford, North America-United States-New York-Albany, North America-United States-New York-Poughkeepsie
Biosense Webster Inc. (6010)
Job Function
Requisition ID