Help Desk Analyst / Technical Support Specialist - Hartford

Network Data Systems
Mar 21, 2018
Mar 22, 2018
Employer Type
Direct Employer
Employment Type
Full Time

This is for a Help Desk Analyst job opening in Hartford, Connecticut.

Network Data Systems (NDS) is a leader in IT infrastructure consulting - We are privately owned, profitable, and growing rapidly - a combination that provides our employees with a true career path and a lot of fantastic opportunities.

The NDS Managed Service offering, NCompass, provides 7x24x365 proactive monitoring, support and management of our clients' infrastructure, ensuring peak performance and improving overall service levels while typically reducing operational expenses.
Our clients are able to focus on their core business rather than operational support, and NDS is able to provide challenging opportunities to talented, customer-focused networking professionals.

Job Overview:

  • This position will provide support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and software.
    Perform necessary diagnostic and corrective actions for hardware and software problems.
    Respond, resolve and document all service tickets using NDS' proprietary ticketing system.
    Provide high level of customer satisfaction in a timely manner.
  • The right candidate will possess a balance of both technical and soft skills.
    They will understand desktop hardware and software, be process-oriented and strive for continual learning and improvement.
    They will also have a business professional demeanor with good verbal and written skills.
  • This position will be both on the phone (remote users), and hands-on for local end users.
  • The shift will be M-F during core business hours.
    The ideal candidate will be hungry to learn and willing to take on the duties and responsibilities as outlined below.
  • All candidates must be local to the Hartford, CT area, and must pass a drug test and criminal background investigation prior to starting.
  • Job Expectations:

  • The starting salary for these positions depends largely on experience and certifications.
    We expect all NCompass employees to continue developing their careers through performance and study.
    In return, we strive to provide a strong, long-term career path that provides both financial and professional rewards.
    A lot of companies talk about being employee focused, but we live it.
    (and have almost zero unwanted employee turnover to back up that claim!)
  • NDS offers all of our employees great benefits, including ongoing professional training, health/dental/vision insurance, 401k participation, bonus eligibility, and much more.
  • If you are interested in this position, please contact me at .

    If this doesn't sound like the right opportunity for you, but you know someone who is qualified to join this team, please forward this information to them today!

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